St Brigid’s Catholic Learning Community

System Update:   Nov 2016


Version 0.2

Date of Next Review: Nov 2019


At St Brigid’s Catholic learning Community we are committed to open, honest and timely communication. We are also committed to communication being respectful, measured, sensitive and constructive. In adhering to these principles we aim to strengthen the goodwill and the positive partnership between parents and the school, to enhance the wellbeing and learning opportunities for our students.



St Brigid’s Catholic learning Community recognises that electronic mail (e-mail) is a valuable communication tool that is widely used across our society. Staff members are provided with Catholic Education Office e-mail accounts to improve the efficiency and effectiveness of communication both within the organisation and with the broader community. The Principal reserves the right to decide if teachers can use e-mail as a means of communication with parents.

General E-mail Guidelines for Parent Communication


E-mail may be a fast and convenient way for parents to send messages, but this may not always be the case for many of our teachers. Some teachers read their e-mail messages in the morning before school, some read them at the end of the day, and some read them during the school day. Many teachers prefer to use the phone to speak directly to parents.

For these reasons, please remember if choosing to send an e-mail message to a member of our professional staff, a reply might not be immediate. In fact, you may not receive an e-mail reply at all since the staff members will determine how best to contact parents: by e-mail, phone, or to schedule a personal conference.


When using e-mail:

  1. Please send only non-vital messages by this medium. For example, do not use e-mail to inform a teacher that your child is to wait for you at the office after school or meet you somewhere when the day ends. A teacher may not have time to read your message in a timely fashion. Instead use the telephone to contact the office, to be sure your message is received and clearly understood.


  1. Your child’s academic/learning progress is best addressed through a telephone conversation or by scheduling a personal conference with your child's teacher. An e-mail message on these matters is not appropriate.


  1. Please remember that e-mail is not necessarily confidential and can be subject to FOI (Freedom of Information) regulations. Confidential information should be conveyed by phone or personal contact.


  1. Please identify yourself in the subject line of your e-mail message and, if appropriate, the name of your child.


  1. For all medical or health concerns, please contact the school office by phone.


  1. Please keep all contacts professional. Valuable teaching time is taken up when reading emails


  1. Any mass e-mails to the school staff must be approved by the Principal before sending the email.


  1. Emails containing threatening or offensive language will not be responded to.


  1. Remember to respect staff personal time. Parents shouldn’t send emails outside of work hours and expect an immediate response.


The School maintains email accounts for teachers to facilitate parent/teacher communication and internal as well as system-wide staff communication. The School reserves the right to block or filter email messages to staff that are not directly related to school business or to the school’s educational mission


Remember that e-mail is a quick way to send a message, but it is not necessarily the best way to get a quick reply.